Dedeman Palandoken Resort Hotel, Erzurum ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Palandoken Kayak Merkezi Pk :115, Erzurum, Turkey, 25000

“The hotel is perfectly situated right on the ski slope, allowing for easy access to the slopes just steps away from the door!”view full review

Dedeman Palandoken Resort Hotel is a 4-star Erzurum hotel offering access to premier skiing and a fitness center with advanced equipment. This family-friendly resort features an on-site restaurant and bar, as well as a spa area for relaxation after outdoor activities.

Rooms & Amenities

Rooms at Dedeman Palandoken Resort Hotel include modern conveniences such as free WiFi, flat-screen TVs, and private bathrooms. Some rooms offer views of the surrounding mountains or the city, with various layouts available, including family-sized options.

Dining Options

Dining options consist of a restaurant serving traditional and international cuisine, alongside a bar providing snacks and beverages. Guests can also benefit from in-room dining services at any hour.

Leisure & Activities

The resort's fitness center features treadmills, rowing machines, and free weights for comprehensive workouts. A spa area is available for relaxation, while skiing opportunities are just a short distance away on Palandoken Mountain.

Business & Transportation

Meeting facilities equipped with audio-visual technology accommodate business travelers. The resort is approximately 25 km from Erzurum Airport, with airport transfers available for guest convenience.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Room

Max:

3 persons

26 m²

Bed options:

1 Single Bed or 1 Double Bed

Shower

Heating

room details

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Deluxe Room

Max:

3 persons

30 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Erzurum 6.3 km

Airports

Erzurum (ERZ) 21.6 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“The spa treatments were rejuvenating, especially the fantastic Thai massage, which left me feeling completely refreshed.” view full review

Direct Ski Access

“Having direct access to the ski slopes made our ski trip incredibly convenient, allowing us to hit the slopes right from the hotel door.” view full review

Delicious Meals

“The food selection at the buffet was impressive, with a wide variety of tasty dishes for breakfast and dinner, ensuring every meal was enjoyable.” view full review

Family-Friendly Fun

“The babysitting service allowed us to enjoy some time alone while knowing our children were well cared for and entertained.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Ski to door
Ski storage
Lift
Currency exchange
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Ski school
Billiard tables
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Ski equipment hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal indoor pool
Sun loungers
Live entertainment
Night club
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Back massage
Head massage
Full body massage
Foot massage
Public Bath

Room features

Heating
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Palandoken Kayak Merkezi Pk :115, Erzurum, Turkey, 25000

Map view

Palandoken Kayak Merkezi Pk :115, Erzurum, Turkey, 25000

City landmarks

Landmark

Dragons 3200

1.2 km

Landmark

Polat Erzurum Resort Otel

2.0 km

Landmark

Palandoken Mountain

3.8 km

Ski Area

Palandoken Ski Center

3.5 km

Landmark

Abdurrahman Gazi Gizemli Yol

3.8 km

Mosque

Abdurrahman Gazi Cami

4.0 km

Mosque

Abdurrahman Gazi Tomb

4.0 km

Landmark

Yildiz Camii

4.2 km

Landmark

Abus Efendi Cami

4.3 km

Landmark

Egerli Dagi

4.4 km

Mosque

Habip Baba Cami

4.3 km

Mosque

Selimiye Cami

4.4 km

Mosque

Ebuishak Cami

4.5 km

Mosque

Haci Ahmet Baba Cami

4.5 km

Mosque

Gunes Cami

4.6 km

Mosque

Yenisehir Solakzade Cami

4.8 km

Landmark

Guvendik

4.8 km

Landmark

Babadereli Ahmet Efendi Cami

4.9 km

Landmark

Yakutiye Medrese

6.4 km

Mosque

Cifte Minareli Medrese

6.3 km

Landmark

Three Tombs

6.1 km

Mosque

Lala Mustafa Pasha Mosque

6.4 km

Landmark

Adurrahman Gazi hz turbesi

6.1 km

Landmark

Twin Minaret Madrasa

6.3 km

Landmark

Rustem Pasha Kervansaray

6.2 km

Mosque

Ulu Cami

6.4 km

Landmark

Castle of Erzurum

6.5 km

Landmark

Ataturk House Museum

6.5 km

Museum

Citadel

6.5 km

Nearby

Palandoken Mountain

70 m

Reviews and Ratings

Feedback from previous guests about their experience.

Joseph

United States, March 2025

5.4/10

The hotel has great ski slopes right outside, and the quality of the instructors was impressive. However, the overall experience was marred by the outdated facilities, cold rooms, and inconsistent service. The dining options also need improvement, particularly for post-ski snacks.

Rooms

5.0

The rooms were very old and did not feel clean due to years of usage. The TV was too small and we had issues with the bathroom's water containment.

Service

5.0

Service was a bit hit or miss. While some staff members tried hard, particularly in food and beverage, I found the overall hospitality lacking.

Location

9.0

The location was fantastic for skiing, with direct access to the slopes, which significantly enhanced our experience.

Dining

6.0

The meals were decent but inconsistent, especially during tea time when there were initially no snacks available. The food itself was okay, but improvements are needed for variety.

Facilities

5.0

Facilities, particularly the ski room, were poorly maintained and not very helpful for guests.

Daniel

United States, March 2025

5.8/10

My stay at Dedeman Palandoken had its highs and lows. The ski slopes are a definite highlight, providing easy access for skiing right from the hotel. However, the overall condition of the hotel left much to be desired, with outdated facilities and cleanliness concerns. While the food was average, the staff's effort was appreciated, though not always effective. Overall, a mixed experience with potential due to its ski access.

Rooms

5.0

The rooms were quite outdated and felt a bit neglected. There were issues with noise from adjacent rooms, and the bathroom facilities were subpar.

Service

5.0

While the staff tried to be helpful, I didn't feel the level of hospitality I expected. Some requests took longer than anticipated.

Location

9.0

The location is superb for skiing, with direct access to the slopes making it very convenient for winter sports enthusiasts.

Dining

6.0

The dining experience was mediocre; the food variety was lacking initially, but it improved after feedback.

Facilities

5.0

Facilities like the ski room were disappointing, lacking assistance and proper maintenance, yet the skiing access is a notable advantage.

Carl

United States, February 2025

9.0/10

I had an amazing stay thanks to the fantastic location of this hotel, which is perfect for skiing right from the door. The breakfast options were impressively diverse and delicious, making it a highlight of my visit. However, I was disappointed with the ski rental service as they overcharged and didn't handle the situation very well. Still, the spa experience was exceptional, particularly the massage I received.

Rooms

9.0

The rooms were well-maintained and comfortable, allowing for a restful night after a long day on the slopes.

Service

7.0

Service throughout my stay was prompt and accommodating, although the ski rental mishap was frustrating.

Location

10.0

The hotel's location is unbeatable for skiing, being truly ski-in ski-out with immediate access to slopes and lifts.

Dining

9.0

Dining was a highlight, especially breakfast which offered a wide variety of delicious options to start the day well.

Facilities

10.0

The spa facilities were top-notch, offering a lovely retreat after a day on the slopes.

James

United States, November 2024

7.8/10

I had an amazing experience at this hotel, with excellent ski access and a friendly, engaged staff. The dining options were fantastic, particularly during breakfast and dinner, which stood out as exceptionally well-prepared. However, the rooms could use some updating, and there were moments when the cold temperature in the hotel impacted our comfort. Overall, despite a few shortcomings, the value for money is remarkable.

Rooms

6.0

The rooms felt quite outdated and were in need of renovations, which slightly affected our overall comfort.

Service

7.0

The service was friendly, particularly from staff like Nazli, who helped with ski lessons. However, there were moments where the hospitality felt lacking.

Location

9.0

The hotel has direct ski access and is in a fantastic location for skiing enthusiasts.

Dining

9.0

I was impressed by the variety and quality of meals; the breakfast and dinner buffets were particularly great.

Facilities

8.0

The hotel's facilities, including the spa and entertainment options, added a lot to our experience.

Gabriel

United States, October 2024

6.4/10

My stay at the Dedeman Palandoken hotel was a mixed bag. While the proximity to the ski slopes was fantastic, the overall condition of the facilities and the cleanliness left much to be desired. The staff's friendliness shone through, particularly from some individuals, but I expected more warmth overall. The dining experience was a bit limited initially, yet the ski instructors provided a wonderful learning experience for my family. With renovations on the horizon, I hope for improvements next time.

Rooms

5.0

The rooms felt quite outdated and were not well-maintained, impacting my overall comfort.

Service

6.0

While some staff members were helpful, the overall service did not match the level of hospitality I've experienced at other resorts.

Location

9.0

The hotel's location is a true gem for skiing, allowing easy access to the slopes.

Dining

7.0

Dining was decent, but the limited selection during tea time left a bit to be desired before improvements were made.